*Job Announcement*: Denver Firefighters Museum
*Title*: Associate Director of Visitor & Member Services
*Reports to*: Executive Director & Chief Curator
*Status*: Full – time
*Schedule*: Monday – Friday 8:30 – 5:00; Occasional Weekends & Evenings as
needed
*Summary*: Responsible for the daily operations of the Museum’s front desk
and museum store including greeting the public, answering phones, operating
admissions, and store registers and maintaining attractiveness of front
desk and store area; stocking merchandise, dusting, and straightening.
Provide administrative support for the Museum, including data entry and
maintenance of membership, tour and birthday party databases,
correspondence, filing and faxing, and website updating.
*Duties and Responsibilities*:
1. Greet every customer with an excellent standard of customer care.
2. Procure and disseminate information about our programs in person and
over the phone.
3. Update voice-mail menu for special events, holidays, or closures.
4. Reply to general email inquiries as sent to the museums general email
account and forward
individuals to appropriate staff in a timely manner.
5. Operate admissions/store cash register, collect admission, membership,
program and birthday
party fees, process store transactions, process opening and closing
paperwork.
6. Balance cash register daily with closing weekly and monthly.
7. Copy and maintain literature at front desk.
8. Schedule tours and birthday parties.
9. Assist in creating and mailing new membership packets, renewal notices
and newsletters.
10. Maintain organized and attractive front desk.
11. Assist with inventory, ordering, receiving and merchandizing products
for store.
12. Purchase and inventory of office and store supplies.
13. Provide basic security support through monitoring cameras.
14. Dust, vacuum and re-supply restrooms when necessary.
15. Train and supervise other front desk personnel, including Saturday
staff on Visitor
Services/Front Desk tasks and staffing museum rentals and special events.
16. Assist with special and fundraising events.
17. Assist the museum with website updates & adding new webpages using a
content management
System.
18. Rental scheduling coordinator and maintaining of rental brochure and
information.
19. Collaboration and cooperation in other duties not specifically listed
desired
*Qualifications*:
- Excellent oral and written communication skills.
- Exceptional organizational skills and attention to detail.
- Previous cash handling, retail, customer service, and museum
experience required.
- Type 35 wpm and familiarity with computers, Word, Publisher and Excel
- Team player enthusiastic about history of firefighting, fire safety
and prevention.
- B.A. in Anthropology, History, Museum Studies or related field required
- Experience working with children, volunteers & the public required
- Dedication to inclusivity and accessibility within the workplace.
Send resume, cover letter, and professional references to Jamie Melissa
Wilms, Executive Director [log in to unmask] by May 16th.
No telephone calls please.
*About the Denver Firefighters Museum*:
The DFM is housed in historic Old Station No. 1, which was an active fire
station from 1909 to 1975. It interprets the history of both the
151-year-old Denver fire Department and firefighting profession. In
addition, the DFM works to educate the members of the community about fire
and life safety. This is accomplished through educational programming,
interpretive exhibits, and scholarly research.
The Denver Firefighters Museum is an equal opportunity employer and does
not discriminate against any employee or applicant for employment based on
race, color, religion, national origin, age, gender, sex, ancestry,
citizenship status, mental or physical disability, genetic information,
sexual orientation, veteran status, or military status.
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