Job Announcement: Denver Firefighters Museum

Title: Associate Director of Visitor & Member Services
Reports to: Executive Director & Chief Curator
Status: Full – time

Schedule: Monday – Friday 8:30 – 5:00; Occasional Weekends & Evenings as needed

Summary: Responsible for the daily operations of the Museum’s front desk and museum store including greeting the public, answering phones, operating admissions, and store registers and maintaining attractiveness of front desk and store area; stocking merchandise, dusting, and straightening. Provide administrative support for the Museum, including data entry and maintenance of membership, tour and birthday party databases, correspondence, filing and faxing, and website updating.

Duties and Responsibilities:

1. Greet every customer with an excellent standard of customer care.
2. Procure and disseminate information about our programs in person and over the phone.
3. Update voice-mail menu for special events, holidays, or closures.
4. Reply to general email inquiries as sent to the museums general email account and forward
individuals to appropriate staff in a timely manner.
5. Operate admissions/store cash register, collect admission, membership, program and birthday
party fees, process store transactions, process opening and closing paperwork.
6. Balance cash register daily with closing weekly and monthly.
7. Copy and maintain literature at front desk.
8. Schedule tours and birthday parties.
9. Assist in creating and mailing new membership packets, renewal notices and newsletters.
10. Maintain organized and attractive front desk.
11. Assist with inventory, ordering, receiving and merchandizing products for store.
12. Purchase and inventory of office and store supplies.
13. Provide basic security support through monitoring cameras.
14. Dust, vacuum and re-supply restrooms when necessary.
15. Train and supervise other front desk personnel, including Saturday staff on Visitor
Services/Front Desk tasks and staffing museum rentals and special events.
16. Assist with special and fundraising events.
17. Assist the museum with website updates & adding new webpages using a content management
System.
18. Rental scheduling coordinator and maintaining of rental brochure and information.
19. Collaboration and cooperation in other duties not specifically listed desired

Qualifications:

• Excellent oral and written communication skills.
• Exceptional organizational skills and attention to detail.
• Previous cash handling, retail, customer service, and museum experience required.
• Type 35 wpm and familiarity with computers, Word, Publisher and Excel
• Team player enthusiastic about history of firefighting, fire safety and prevention.
• B.A. in Anthropology, History, Museum Studies or related field required
• Experience working with children, volunteers & the public required
• Dedication to inclusivity and accessibility within the workplace.

Send resume, cover letter, and professional references to Jamie Melissa Wilms, Executive Director [log in to unmask] by May 16th. No telephone calls please.

About the Denver Firefighters Museum:
The DFM is housed in historic Old Station No. 1, which was an active fire station from 1909 to 1975. It interprets the history of both the 151-year-old Denver fire Department and firefighting profession. In addition, the DFM works to educate the members of the community about fire and life safety. This is accomplished through educational programming, interpretive exhibits, and scholarly research.

The Denver Firefighters Museum is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.