Dear Museum-L Subscribers,

*Customer Care Charter*

The Luthuli Museum is a new National Museum in Groutville, KwaDukuza, South
Africa.  This museum is a legacy project which is dedicated to a leader of
the South African Liberation movement and the first African recepient of the
Nobel Peace Prize.  As this is a new museum located within a community we
would like to ensure that we get our operational processes right.The museum
has recently appointed a Marketing Officer and is in the process of drawing
up a Customer Care Charter.  Does any of the museums that subscribe to
Museum-L have a Customer Care Charter that they are prepared to share with
the Luthuli Museum?  Presently we have drawn excellent examples from the
Corporate Sector.  However, we want to see how other museums prepare their
staff to deal with visitors.  I look forward to seeing what has been
produced and to be informed about how the Charter has improved service
delivery to visitors.  I also welcome discussion about what your views are
about having a Charter.

Thank you

Rooksana Omar
Director: Luthuli Museum
3233 Nokukhanya Luthuli Street
Groutville
4450
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