Dear Museum-L Subscribers,

 

 

The Luthuli Museum is a new National Museum in Groutville, KwaDukuza, South Africa.  This museum is a legacy project which is dedicated to a leader of the South African Liberation movement and the first African recepient of the Nobel Peace Prize.  As this is a new museum located within a community we would like to ensure that we get our operational processes right.The museum has recently appointed a Marketing Officer and is in the process of drawing up a Customer Care Charter.  Does any of the museums that subscribe to Museum-L have a Customer Care Charter that they are prepared to share with the Luthuli Museum?  Presently we have drawn excellent examples from the Corporate Sector.  However, we want to see how other museums prepare their staff to deal with visitors.  I look forward to seeing what has been produced and to be informed about how the Charter has improved service delivery to visitors.  I also welcome discussion about what your views are about having a Charter.

 

Thank you

 

Rooksana Omar

Director: Luthuli Museum

3233 Nokukhanya Luthuli Street

Groutville

4450