Guest Services - Ducks Unlimited Waterfowling Heritage Center

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      - Memphis, TN (Pyramid)


   - Apply
   <https://basspro.wd1.myworkdayjobs.com/en-US/careers/job/Memphis-TN-Pyramid/Guest-Services---Ducks-Unlimited-Waterfowling-Heritage-Center_R001647>


   -

   Position summary:

   Performs various guest service activities to include greeting and
   acknowledging all visitors to the Museum in a prompt and friendly manner
   and to provide information, assistance and direction to visitors. Position
   will also promote the mission of the Museum, provide for the safe-keeping
   of the Museum environment and its displays, preserve and protect property
   and maintain presentation standards.

   Position responsibilities:
   - Supports a strong commitment to world class customer service and
      ensures a pleasant and productive experience for all visitors to
the Museum.
      - Provide information, assistance and direction to all visitors.
      - Provide guided tours with children and adults.
      - Assist with educational programs and events.
      - Assist in opening and closing the Museum, including maintaining the
      posted business hours.
      - Refers visitors to appropriate staff members with regards to
      donations of money, artifacts, archival materials and/or other items or
      concerns.
      - May assist with the development, implementation, presentation and
      maintenance of Museum displays and artifacts.
      - May participate in area-wide workshops, visitor services training
      and professional organizations as deemed beneficial to the Museum mission.
      - May schedule volunteers to optimize visitor
assistance/interaction during
      peak traffic periods.
      - Keeps work area clean, neat and well stocked with supplies.
      - Performs other duties, assignments and responsibilities as needed.

   Education and/or Experience:

   High School education or equivalent experience

   Knowledge of the history of Museum topics desired

   Knowledge of museum practices

   Basic computer skills

   Mathematical Skills / Reasoning Ability

   Ability to calculate figures such as discounts and make change to
   customers

   Communication Skills

   Ability to communicate in a friendly, engaging and professional manner

   Strong written communication skills

   Ability to prepare and conduct lectures and seminars as required

   Skilled at public speaking with individuals as well as with larger groups

   Physical requirements

   Able to lift up to 50 pounds

   Able to stand for extended periods

   Other Knowledge, Skills and Abilities

   Ability to interpret historical collections and information to
   communicate same to the general public

   Ability to keep accurate records

   Good organization skills along with detail orientation

   Ability to meet deadlines and work under pressure

   Ability to establish and maintain effective working relationships with
   Management, co-workers, volunteers, visitors and the general public

   Ability to operate computerized Point of Sale register system

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