Nan,

Here is a little collection from my database:

AAM, "The Museum Assessment Program", in: AAM (ed.), Museums and
Consultants: Maximizing the Collaboration. Washington D.C. 1996: 65-66.
Ambrose, T. M., "Forward Planning for Museums and the Setting of Performance
Standards,  in: Boxer, G., G. Kilminster und T. Ambrose (ed.), Measuring the
Immeasurable. 1994: 30-33.
Ames, P. J. (1991), "Measuring museums' merits", in: Moore, K. (ed.), Museum
Management. (Leicester Readers in Museum Studies). London/New York 1994: 22-30.
Ames, P., "Breaking New Ground : Measuring Museums' Merits", Museum
Management and Curatorship 9 1990: 137-147.
Apt, J., "Toward a Natural History Museum for the 21st Century: Measuring
Effectiveness", Museum News 76/6, 1997: 43.
Borun, M., Measuring the immeasurable. A pilot study of museum
effectiveness. Washington D. C., 2. Aufl. 1978.
Boxer, G., G. Kilminster und T. Ambrose (ed.), Measuring the Immeasurable. 1994.
Bud, R., M. Cave und S. Hanney, "Measuring a Museum's Output", Museums
Journal 91/1, 1991: 29-31.
Carnegie, G. D. und P. W. Wolnizer, "Enabling Accountability in Museums",
Museum Management and Curatorship 15/4: 371-386.
Caton, J., "Setting Standards", Museums Journal 91/1, 1991: 34-35.
Diamond, M., "Auditors ahoy!", Museums Journal 91/1, 1991: 31-33.
Gaughan, J., "Relating Performance Measures to Objectives",  in: Boxer, G.,
G. Kilminster and T. Ambrose (ed.), Measuring the Immeasurable. 1994: 21-29.
Jackson, J. M:, "The Measurement of Museums' Performance", in: Boxer, G., G.
Kilminster and T. Ambrose (ed.), Measuring the Immeasurable. 1994: 5-20.
Jackson, P. M. (1991), "Performance indicators: promises and pitfalls", in:
Moore, K. (ed.), Museum Management. (Leicester Readers in Museum Studies).
London/New York, 1994: 156-172.
Jackson, P. M., "Performance indicators: promises and pitfalls", in: Pearce,
S. (ed.), Museum economics and the community. London/Atlantic Highlands
1991: 41-64.
Johns, N. and S. L. Clark, "Customer Perception Auditing : A Means of
Monitoring the Service Provided by Museums and Galleries", Museum Management
and Curatorship 12, 1993: 360-366.
Marsan, G. A., "Measure the ecstasy", Museums Journal July 1993: 27-28.
Museum Professionals Group, Scottish Museums Council, Measuring the
Immeasurable : performance Measurement in Museums. 1994.
Museums Association,  "Museums Association guidelines on performance
measurement", in: S. Barbour (ed.), Museums Yearbook 1991/1992. London 1992:
393-396.
Museums Association/University of Leeds, The Use and Value of Performance
Indicators in the UK Museums Sector. London, January 1994.
Nason, J. W., Board assessment of the chief executive: A responsibility
essential to good governance. Washington D. C. 1990.
Naumer, H. J., Of Mutual Respect & Other Things :Thoughts On Museum
Trusteeship. Washington D. C. 1989.
Spencer, P. et al. (1993), "Performance assessment in museums", in:
Kavanagh, G. (ed.), Museum Provision and Professionalism. (Leicester Readers
in Museum Studies). London/New York 1994: 345-352.
Spencer, P., M. Pye und S. Davies, "Feel the width", Museums Journal July
1993: 29-30.
Waidacher, F., J. Sas and H. Needham, Selected Publications on Visitor
Studies, Evaluation, Market Research and Performance Measurement. Ottawa
1997 (http://www.civilization.ca/cwm/cwmeng/cwmreeng.html)
Walden, I. N., "Performance indicators", in: Ambrose, T. and S. Runyard
(ed.), Forward planning : A handbook of business, corporate and development
planning for museums and galleries. London/New York 1991:128-131.
Walden, K., "Qualities and Quantities", Museums Journal 91/1, 1991: 27-28.
Weil, S. E., "Progress Report from the Field: The Wintergreen conference on
Performance Indicators for Museums", in: Weil, S. E., A cabinet of
curiosities : inquiries into museums and their prospects.Washington D. C.
1995: 19-31.
Wolf, A., Measuring Quality and Mission Fulfillment. Boyeman, Montana 1996.

Cheers,
Fritz
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Friedrich WAIDACHER
museum consultant                  #
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