Nan, Here is a little collection from my database: AAM, "The Museum Assessment Program", in: AAM (ed.), Museums and Consultants: Maximizing the Collaboration. Washington D.C. 1996: 65-66. Ambrose, T. M., "Forward Planning for Museums and the Setting of Performance Standards, in: Boxer, G., G. Kilminster und T. Ambrose (ed.), Measuring the Immeasurable. 1994: 30-33. Ames, P. J. (1991), "Measuring museums' merits", in: Moore, K. (ed.), Museum Management. (Leicester Readers in Museum Studies). London/New York 1994: 22-30. Ames, P., "Breaking New Ground : Measuring Museums' Merits", Museum Management and Curatorship 9 1990: 137-147. Apt, J., "Toward a Natural History Museum for the 21st Century: Measuring Effectiveness", Museum News 76/6, 1997: 43. Borun, M., Measuring the immeasurable. A pilot study of museum effectiveness. Washington D. C., 2. Aufl. 1978. Boxer, G., G. Kilminster und T. Ambrose (ed.), Measuring the Immeasurable. 1994. Bud, R., M. Cave und S. Hanney, "Measuring a Museum's Output", Museums Journal 91/1, 1991: 29-31. Carnegie, G. D. und P. W. Wolnizer, "Enabling Accountability in Museums", Museum Management and Curatorship 15/4: 371-386. Caton, J., "Setting Standards", Museums Journal 91/1, 1991: 34-35. Diamond, M., "Auditors ahoy!", Museums Journal 91/1, 1991: 31-33. Gaughan, J., "Relating Performance Measures to Objectives", in: Boxer, G., G. Kilminster and T. Ambrose (ed.), Measuring the Immeasurable. 1994: 21-29. Jackson, J. M:, "The Measurement of Museums' Performance", in: Boxer, G., G. Kilminster and T. Ambrose (ed.), Measuring the Immeasurable. 1994: 5-20. Jackson, P. M. (1991), "Performance indicators: promises and pitfalls", in: Moore, K. (ed.), Museum Management. (Leicester Readers in Museum Studies). London/New York, 1994: 156-172. Jackson, P. M., "Performance indicators: promises and pitfalls", in: Pearce, S. (ed.), Museum economics and the community. London/Atlantic Highlands 1991: 41-64. Johns, N. and S. L. Clark, "Customer Perception Auditing : A Means of Monitoring the Service Provided by Museums and Galleries", Museum Management and Curatorship 12, 1993: 360-366. Marsan, G. A., "Measure the ecstasy", Museums Journal July 1993: 27-28. Museum Professionals Group, Scottish Museums Council, Measuring the Immeasurable : performance Measurement in Museums. 1994. Museums Association, "Museums Association guidelines on performance measurement", in: S. Barbour (ed.), Museums Yearbook 1991/1992. London 1992: 393-396. Museums Association/University of Leeds, The Use and Value of Performance Indicators in the UK Museums Sector. London, January 1994. Nason, J. W., Board assessment of the chief executive: A responsibility essential to good governance. Washington D. C. 1990. Naumer, H. J., Of Mutual Respect & Other Things :Thoughts On Museum Trusteeship. Washington D. C. 1989. Spencer, P. et al. (1993), "Performance assessment in museums", in: Kavanagh, G. (ed.), Museum Provision and Professionalism. (Leicester Readers in Museum Studies). London/New York 1994: 345-352. Spencer, P., M. Pye und S. Davies, "Feel the width", Museums Journal July 1993: 29-30. Waidacher, F., J. Sas and H. Needham, Selected Publications on Visitor Studies, Evaluation, Market Research and Performance Measurement. Ottawa 1997 (http://www.civilization.ca/cwm/cwmeng/cwmreeng.html) Walden, I. N., "Performance indicators", in: Ambrose, T. and S. Runyard (ed.), Forward planning : A handbook of business, corporate and development planning for museums and galleries. London/New York 1991:128-131. Walden, K., "Qualities and Quantities", Museums Journal 91/1, 1991: 27-28. Weil, S. E., "Progress Report from the Field: The Wintergreen conference on Performance Indicators for Museums", in: Weil, S. E., A cabinet of curiosities : inquiries into museums and their prospects.Washington D. C. 1995: 19-31. Wolf, A., Measuring Quality and Mission Fulfillment. Boyeman, Montana 1996. Cheers, Fritz ***************************** Friedrich WAIDACHER museum consultant # writer museology lecturer mentor & * Klosterwiesgasse 44 A-8010 Graz Austria Tel/Fax 43-316-826264 * *** Moenchegg 34 o A-8742 St. Wolfgang-Kienberg '' Austria Tel/Fax 43-3578-8216 * [log in to unmask] & www.webmuseen.de/Waidacher/ # *****************************