Hi Rory,

> At Old Fort Niagara, we offer a number of Educational Programs. However, as
> of late, we have seen a dramatic drop in those taking advantage of them. A
> major problem has been groups booking programs, not sending in a deposit,
> and then canceling at the last minute, not allowing for time to book another
> group. This is especially frustrating as we fill our calender quickly every
> time  we open reservations, and turn away groups on a regular basis.

I don't think it is necessarily a problem with your programs but a
problem with society in general not following through with RSVPs. I'd
consider instituting a policy that if a deposit is not received within
X amount of time of the booking, the reservation is forfitted. Once a
group gets dropped for not sending a deposit, I'm sure word will get
around and people will be more serious about making reservations.

It's sad these days but more often than not, unless you get money up
front for a large program or group, you will get left high and dry
with last minute cancelations.

Deb

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