Hi Rory, > At Old Fort Niagara, we offer a number of Educational Programs. However, as > of late, we have seen a dramatic drop in those taking advantage of them. A > major problem has been groups booking programs, not sending in a deposit, > and then canceling at the last minute, not allowing for time to book another > group. This is especially frustrating as we fill our calender quickly every > time we open reservations, and turn away groups on a regular basis. I don't think it is necessarily a problem with your programs but a problem with society in general not following through with RSVPs. I'd consider instituting a policy that if a deposit is not received within X amount of time of the booking, the reservation is forfitted. Once a group gets dropped for not sending a deposit, I'm sure word will get around and people will be more serious about making reservations. It's sad these days but more often than not, unless you get money up front for a large program or group, you will get left high and dry with last minute cancelations. Deb ========================================================= Important Subscriber Information: The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] . The body of the message should read "help" (without the quotes). If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes).