Fellow Listers:

We are considering adopting TQM or the "Total Quality Management"
philosophy at our facility.  We are a small but growing institution with
four full time and four part time staff.  There will be some expansion in
the near future which will require additional personnel as well spread out
the current staff.  We, of course, have been working as a team for quite
some time, but we are interested in this primarily from a visitor services
and resource management & allocation perspective.  Does anyone have any
experience with museums that have adopted TQM?  All thoughts on this
subject would be appreciated.  Thanks in advance...

Jay Smith
Hutchinson, Kansas

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