Fellow Listers: We are considering adopting TQM or the "Total Quality Management" philosophy at our facility. We are a small but growing institution with four full time and four part time staff. There will be some expansion in the near future which will require additional personnel as well spread out the current staff. We, of course, have been working as a team for quite some time, but we are interested in this primarily from a visitor services and resource management & allocation perspective. Does anyone have any experience with museums that have adopted TQM? All thoughts on this subject would be appreciated. Thanks in advance... Jay Smith Hutchinson, Kansas To get random signatures put text files into a folder called "Random Signatures" into your Preferences folder. ========================================================= Important Subscriber Information: The Museum-L FAQ file is located at http://museums.state.nm.us/nmmnh/museum-l.html. You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] The body of the message should read "help" (without the quotes). If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] The body of the message should read "Signoff Museum-L" (without the quotes).