I am looking for examples of the best practices in use in any aspect of
visitor services and admissions... both in nfp's, as well as for-profit. What
would be worth going to see as we think about how to re-work all of our
visitor systems?

This would cover everything from pre-visit contacts, web or phone-based
admissions/reservations, information dispersal once you arrive at the
location, how you pay to get in the door, how they communicate critical
information, etcetera. I'm interested in anything and everything you like
that is new, unique, technologically advanced, or done the "old" way that
works so well no technology is needed. Large or small scale.

A few examples I personally have experienced have included the pre-visit
information/reservations system of Colonial Williamsburg, which made visiting
easy and stress-free. Or the new timed ticketing for rides in use at Disney
World, which helps cut down on lines. Or the creative use of flat-screen
displays to disperse visitor information.

Where have you been, what have you seen that you thought was interesting or
exemplary?

Dennis Kois
______________________________
Assistant Manager of Design
The Metropolitan Museum of Art
New York

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