Dear JohnnyWyoming:
 
I too am frustrated at the shoddy manner in which  some museums reply to 
requests for loan items.  This poor  service isn't just confined to the way they 
deal with their  colleagues; I also hear complaints from researchers and the 
press about how  difficult it is to work with some museums.  These museums might 
 claim that they are overworked or understaffed but that is just an  excuse.  
It is an issue of prioritizing customer service.  It is our  policy to 
respond to requests within 48 hours and we still manage to get  our other work done 
(as well as take vacations).    
 
Since I'm in the Denver area, why don't you contact me and I'll see if I  
have any luck in helping you contact that recalcitrant museum.
 
Incidentally, when you come to Denver for AAM you won't be able to visit  our 
Museum by light rail but you could sign up for the April 30  "Sunset with 
Buffalo Bill" event.
 
Steve Friesen, Director
Buffalo Bill Museum
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