Benchmarks and Performance IndicatorsG'Day Peter;

There was an "Audit Guide for Local Authority Museums" published about 10 years ago by the Audit Council for England and Wales (now the Audit Commission, they have a website). It has standards (auditing, to be sure, but they can equally be used for performance measurement) that cover every aspect of museum/galley work.

Best,

Harry

"Meddle not in the affairs of dragons, for you
are crunchy, and taste good with ketchup"

Harry Needham
President
Harry Needham Consulting Services Inc.
Training & consulting services for heritage institutions
74 Abbeyhill Drive
Kanata, Ontario K2L 1H1
Canada
email: [log in to unmask]
(Voice) +1.613.831-1068
(Fax) +1.613.831-9412
  ----- Original Message ----- 
  From: Millward, Peter 
  To: [log in to unmask] 
  Sent: Wednesday, March 22, 2000 8:06 PM
  Subject: Benchmarks and Performance Indicators


  I know that these terms are not always viewed favorably in the non-commercial sector but our Museum is again using these terms in both its Business Plans and associated documents.

  I am trying to set up one of my staff to do some ground level research on the topic particularly in relation to Visitor Services, Education and Public Programmes.

  Any suggestions or advice would be most welcome 
  Peter Millward 
  Group Manager, Education & Visitor Programs 
  Melbourne Museum 
  AUSTRALIA 
  ph  0061 3 9651 8162 
  fax 0061 3 9651 6378 
  email  [log in to unmask] 
  www.mov.vic.gov.au