Hey All,

Me again!  Cape Fear Museum wonders if anyone out there has written
procedures their research departments have developed for handling and
tracking requests for information.  Particularly:

   Has a form been developed that records the request, response, and tracks
   response time?
   How are various requests handled as far as charging for services?
   Has anyone considering not responding to called-in or e-mail requests --
   requiring that the interested individuals come to your site and do their
   own research?

Thanks,

Tim

Timothy S. Bottoms
Museum Registrar
Cape Fear Museum
814 Market Street
Wilmington, North Carolina  28401-4731
910.341.4350 x 3011
910.341.4037 (fax)

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