The Tech Museum of Innovation
Full-time Position Available
Membership Manager

The mission of The Tech Museum of Innovation is to serve as an educational
resource that engages people of all ages and backgrounds in exploring and
experiencing technologies affecting their lives, and to inspire young
people to become innovators in developing technologies of the future.

The Membership Manager is a full-time, exempt position reporting to the
Vice President, Development. The Membership Manager is responsible for
acquisition and retention of The Tech's growing membership base. This
position will oversee all membership activities, including on-site and
direct mail campaigns, membership payment processing, benefit fulfillment,
and membership events. The Membership Manager will supervise a dedicated
membership team of four regular employees and recruit temporary personnel
as necessary.

Responsibilities:
· Be knowledgeable of The Tech's mission, exhibits, programs and long-range
plans and stay current with the functioning of the entire institution.
· Responsible for the overall development and implementation of the
Membership department's operational management plan. Responsible for
reporting actual vs. target based on plan.
· Manage direct mail and on-site appeals for new members and donors.
Oversee the membership renewal process and develop programs to retain and
upgrade current members. 
· Develop benefits and special promotions to encourage a dynamic membership.
· Develop methods for using The Tech Online and e-mail to communicate with
donors and recruit new members.
· Suggest creative methods to acknowledge gifts in a variety of ways and
enhance stewardship for all donors.
· Supervise a membership team of two full-time employees, two to three
part-time employees and additional temporary staff as needed.
· Provide the principal staffing for the Membership Committee and conduct
quarterly meetings.
· Collaborate closely with other departments -- including Admissions,
Volunteer Services, Marketing, Finance and Engineering -- to enhance
opportunities to recruit and retain members and donors. 
· Work with the Events Manager on creative and fun membership events.
· Assist with other Development and museum events.
· Work as Museum's floor staff on assigned weekdays, weekend days and
holiday (1 day per month and 1 holiday per year). 

Qualifications:
· Three to five years of development experience, with a proven track record
in membership management and growth. 
· Bachelor's degree or equivalent.
· Analytical and detail-oriented. 
· Excellent written and oral communication skills.
· IBM PC computer systems experience required: DOS, Windows, and word
processing and database programs. Experience with Blackbaud's Raiser's Edge
software highly preferable.
· Ability to work with highly confidential information in a fast-paced
environment.
· Availability for special events.
· Ability to work independently and creatively while functioning as part of
the development and overall Museum team.
· Appreciation of the educational mission of The Tech.

Application Procedure:
The Tech offers excellent benefits including paid health, dental, vision
and life insurance.  Please send cover letter and resume with salary
history to The Tech Museum of Innovation, 145 W. San Carlos Street, San
Jose, CA  95113, Attn.: Human Resources.  Or, e-mail text file resume to
[log in to unmask] (do not send attachments.)  FAX:  (408) 279-7149.  No
phone calls please.  The Tech Museum of Innovation is an Equal Opportunity
Employer with a strong commitment to diversity.  

Xuan T. Nguyen
Manager of Human Resources
The Tech Museum of Innovation
201 S. Market Street
San Jose, CA  95113

Administrative Offices:
145 W. San Carlos Street
San Jose, CA  95113

Web:  www.thetech.org
Human Resources Info:  www.thetech.org/hr
FAX: (408) 279-7149
Phone: (408) 795-6100
Direct Line: (408) 795-6204

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