Job Announcement:
Denver Firefighters Museum
1326 Tremont Pl.
Denver, CO 80204

Title: Visitor Services Coordinator
Reports to: Executive Director & Chief Curator
Status: Full - time: Monday - Friday 8:30 - 5:00, Occasional Weekends & Evenings as needed

Summary: Responsible for the daily operations of the Museum's front desk and museum store including greeting the public, answering phones, operating admissions, and store registers.  Maintaining attractiveness of front desk and store area; stocking merchandise, dusting, and straightening. Provide administrative support for the Museum, including data entry and maintenance of membership, tour and birthday party databases, correspondence, filing and faxing, and website updating.

Duties and Responsibilities:

  1.  Greet every customer with an excellent standard of customer care.
  2.  Procure and disseminate information about our programs in person and over the phone.
  3.  Reply to general email inquiries as sent to the museums general email account and forward individuals to appropriate staff in a timely manner.
  4.  Operate admissions/store cash register, collect admission, membership, program and birthday party fees, process store transactions, process opening and closing paperwork.
  5.  Update membership records in NEON database
  6.  Balance cash register daily with closing weekly and monthly.
  7.  Copy and maintain literature at front desk.
  8.  Schedule tours and birthday parties.
  9.  Assist in creating and mailing new membership packets, renewal notices and newsletters.
  10. Maintain organized and attractive front desk.
  11. Assist with inventory, ordering, receiving and merchandizing products for store.
  12. Purchase and inventory of office and store supplies.
  13. Provide basic security support through monitoring cameras.
  14. Dust, vacuum and re-supply restrooms when necessary.
  15. Train and supervise other front desk personnel, including weekend staff Visitor Services/Front Desk tasks and staffing museum rentals and special events.
  16. Assist with special and fundraising events.
  17. Assist the museum with website updates & adding new webpages using a content management System.
  18. Rental scheduling coordinator and maintaining of rental brochure and information.
  19. Able to work on a small team of three full time and four part time employees
  20. Collaboration and cooperation in other duties not specifically listed desired

Qualifications:
Excellent oral and written communication skills.
Exceptional organizational skills and attention to detail.
Previous cash handling, retail, customer service, and museum experience required.
Type 35 wpm and familiarity with computers, Word, Publisher and Excel
Team player enthusiastic about history of firefighting, fire safety and prevention.
B.A. in Anthropology, History, Museum Studies or related field required
Experience working with children, volunteers & the public required
Dedication to inclusivity and accessibility within the workplace.


Send resume, cover letter, and professional references to Jamie Melissa Wilms, Executive Director  [log in to unmask]<mailto:[log in to unmask]> by July 22nd 2019.  No telephone calls please.


About the Denver Firefighters Museum:

The DFM is housed in historic Old Station No. 1, which was an active fire station from 1909 to 1975.  It interprets the history of both the 153-year-old Denver fire Department and firefighting profession. In addition, the DFM works to educate the members of the community about fire and life safety.  This is accomplished through educational programming, interpretive exhibits, and scholarly research.



The Denver Firefighters Museum is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.




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