Hello,

So that we do not end up losing on the shipping charges, we simply tell our 
customers that there will be two charges to their credit card: the first is the 
item they have purchased and the second is the actual shipping charge. We 
usually have enough packing material on hand so that we do not charge a handling 
fee and only have to charge the actual shipping fee. If we have to purchase 
packing materials or services, those are also added to the customer's bill. We 
have never had anyone be unhappy with that arrangement.

Best,

Sharon Duane Koomler
Director of the Museum
Shaker Museum and Library
Old Chatham and New Lebanon, NY

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