I can't speak for Northern States Conservation. I know Helen and hope she
immediately addresses these issues.

I can speak for myself. I have been creating and teaching online courses
for museum and conservation professionals and students for over 8 years.

I strive to make my courses affordable and very flexible and user friendly
as possible. When I receive emails with questions or concerns I answer them
in a day or two. I have also called participants to discuss their questions
or concerns. I work very hard to find them answers and resources when they
bring up questions that aren't covered by the course. When they send in
their written assignment that the requirement for completing the course I
send them a certificate of completion with a thank you note. And I will
continue to answer any questions that they have long after they completed
the course. To me it is not only a matter of customer service, but treating
everyone as I like to be treated.

So I hope that these issues get cleared up for all of you as soon as
possible. And like my colleague Marc Williams has said, please don't judge
all of us in conservation from one bad experience.

Cheers!
Dave

David Harvey
Senior Conservator and Museum Consultant
Los Angeles, CA. USA
www.cityofangelsconservation.weebly.com


On Feb 23, 2018 2:09 PM, "Kate Swisher" <[log in to unmask]> wrote:

Hi Barbara,

I had the same experience with the same instructor in 2016. I never
received my certificate either.

Kate

--
Kate Swisher
Registrar and Collections Manager
DuSable Museum of African American History
740 E. 56th Place
<https://maps.google.com/?q=740+E.+56th+Place+Chicago,+IL+60637&entry=gmail&source=g>
Chicago, IL 60637
<https://maps.google.com/?q=740+E.+56th+Place+Chicago,+IL+60637&entry=gmail&source=g>
(773) 420-2745

*Pronouns: she / her / hers*

*The DuSable Museum of African American History is proud to be a
Smithsonian Institution Affiliate.*

On Thu, Feb 22, 2018 at 6:20 PM, Barbara Forsyth <[log in to unmask]>
wrote:

> Hi Marie,
>
> I have had terrible luck with the Northern State Conservation Center as
> well. I took an expensive course in 2015 (over $400) and never received my
> final grade or certificate of completion. I wrote several times to inquire
> and was consistently told by the only person considerate enough to write me
> back, Peggy Schaller, that my instructor, Helen was still working on
> grading the final project (two and half years later...really?!)  Anyway her
> email is [log in to unmask] in case she can help.  The other email
> I have is for Eli White ([log in to unmask]).
>
> My best,
>
> Barbara Hanson Forsyth, Senior Manager of Collections and Registration
> (619) 704-7520 | [log in to unmask]
>
> Mingei International Museum
> Balboa Park 1439 El Prado
> <https://maps.google.com/?q=1439+El+Prado+%0D+San+Diego+CA+92101&entry=gmail&source=g>
> San Diego CA 92101
> www.mingei.org
> On view through February 18, ART OF THE AMERICAS – Pre-Columbian Art from
> Mingei’s Permanent Collection is part of Pacific Standard Time: LA/LA’s
> exploration of Latin American and Latino art. The exhibition includes over
> 140 objects – from ceremonial figures to fragments of rare textiles – used
> by people from ancient cultures of Mexico, Central and South America.
>
>
>
> -----Original Message-----
> From: Museum discussion list [mailto:[log in to unmask]] On
> Behalf Of Marie Angel
> Sent: Wednesday, February 21, 2018 7:59 PM
> To: [log in to unmask]
> Subject: [MUSEUM-L] Northern State Conservation Center Shipping Issue
>
> Hello All,
>
> I’m reaching out regarding an order I placed over a month ago from the
> Northern State Conservation Center. I ordered an item I need for a class,
> and never received. I never received any shipping updates or any other
> updates, and I was charged for the order. I tried contacting them via the
> “Contact Us” page on their website, and by replying to the order email. I
> have yet to hear back. Might you have any suggestions on how to contact
> them, or who to contact regarding this? My professor suggested reaching
> out, as I am not the only person in class to not receive their order. Thank
> you!
>
> Best,
> Marie Angel
> =========================================================
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