I have had considerable experience with the development of performance indicators in the public sector and - more specifically - in museums. Most of the work in this area done by the institutions I have looked at has concentrated on measures of EFFICIENCY (e.g., how many square meters of gallery space per security officer? or how many artifacts per cubic meter of collections storage?). While these are all well and good for satisfying the bureaucrats and the bean-counters, they completely miss the boat in that they do not in any way address the question of the museum's EFFECTIVENESS. This is something that my colleagues and I have tried to address, as have my colleagues further afield, Dr. Friedrich Waidacher in Graz and Carol Scott in Sydney, Australia. I would be happy to share my ideas with you - as well as the measures we are evolving in the Canadian Museum of Civilization Corporation, which I will be leaving at the end of the year to consult on things which include performance measurement! You can contact me at: [log in to unmask] or, in my private capacity, at: [log in to unmask] (Don't blame me; it's my son's server and HE named it!) > ---------- > From: Thomas D. Meier[SMTP:[log in to unmask]] > Reply To: Museum discussion list > Sent: Thursday, September 02, 1999 9:33 AM > To: [log in to unmask] > Subject: Performance Measures > > Hi > > Does anyone know of a performance measuring system for museums that > actually works in practice? Quite a lot of material is available that > treats the increasingly important subject on a rather theoretical level. > The museums I know off are all still struggling to develop their own > system, often just because they are forced to do so and not because they > have learned to use performance measures as a means to improve the > managament of the institution. > > Yours > > Thomas Dominik Meier > Director > Museum of Communication > Helvetiastrasse 16 > CH-3000 Bern 6 > [log in to unmask] > > ========================================================Important > Subscriber Information: > > The Museum-L FAQ file is located at > http://www.finalchapter.com/museum-l-faq/ museum-l.html. You may obtain > detailed information about the listserv commands by sending a one line > e-mail message to [log in to unmask] The body of the message > should read "help" (without the quotes). > > If you decide to leave Museum-L, please send a one line e-mail message to > [log in to unmask] The body of the message should read "Signoff > Museum-L" (without the quotes). > ========================================================= Important Subscriber Information: The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ museum-l.html. You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] The body of the message should read "help" (without the quotes). If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] The body of the message should read "Signoff Museum-L" (without the quotes).