Jennifer: Yes we all have our quirks. Mine is when donors want to view an object and then tries to handle it without the proper percautions. I have to mentally restrain myself from smacking their hands. But then again, the time and frantic searching (I worked at a museum whose archives were in a "transitional phase") for an artifact can pay off. I had one donor who was absolutely convinced that her mother's hand-made rug, which she had donated, had been thrown away. Her reasoning? The rug had never been put on display. The only way I could satisfy her was to show her the rug. We set up an appointment, I located the artifact (the easy part) and brought it down out of storage (the hard part). While she viewed the rug, I explained how much the donation meant to the museum, how we cared for the artifact, and that there just hadn't been the right exhibit to properly showcase such a wonderful example as this particular rug. She left happy and several months later we received another donation from her that included several really wonderful items. See? Sometimes it can pay off when dealing with those pesky donors. Oh, by the way, I won't tell you about the family members who tried desperately to reverse a donation once they saw how nice the artifact was. You deal with all kinds. Belinda