Snip On Fri, 20 Feb 1998 16:31:52 -0500 Hervé Gagnon <[log in to unmask]> writes: >Dear Emma, > >I believe the basic statement you're referring to is exact, in a very >realistic sort of way. Visitors have always come to museums; as a rule, they >traditionaly were a certain kind of visitors, members of an elite which associated >itself to museums and saw that association as a privilege. What has changed is >the context:... In this new context, the visitor must be catered to, attracted, satisfied and appreciated and anyone who still holds the old elitist view has a serious need to be re-conected to reality - or shown a good Service Standards policy. > >Regards > >Hervé Gagnon >Director-Curator >Colby-Curtis Museum >Stanstead (Québec) >Canada) > >Emma McCartney a écrit: > >> Dear Subscribers, >> >> It's been a while since my last listing and I thought I'd drop you all, >> or whoever happens to read this, a line. I'm currently trying to develop, in partnership with my Public Affairs Department, Service Standards for my organisation.... What does a good "Service Standards" policy look like, and how long have they been in effect in a "formalized" way within museums? As the rest of you have noted, we certainly do collect "things" for the preservation of that "subject" or "idea," which makes up the museum, but without the visitor, who are we going to tell our tale to? Who would even care unless we show them the reasons we think our existence is important? I'd be interested in hearing more about this evolution and this thread. O Olivia S. Anastasiadis, Curator Richard Nixon Library & Birthplace 18001 Yorba Linda Blvd. Yorba Linda, CA 92886 (714) 993-5075 ext. 224; fax (714) 528-0544; e-mail: [log in to unmask] _____________________________________________________________________ You don't need to buy Internet access to use free Internet e-mail. Get completely free e-mail from Juno at http://www.juno.com Or call Juno at (800) 654-JUNO [654-5866]