All, Back when I ran a small nature center at a state park in Connecticut difficult people were especially easy to handle. I was readily identifiable as a state employee by my regulation tan shirt with the state seal on it but that usually left most troublemakers unimpressed. What did impress them was when I would ask if they had noticed the Conservation Officers (specially trained state troopers) on the premises. They would typically respond, "No." To amplify I'd say, "Well, they're state troopers, actually...you know...the ones with sidearms? And if you're not prepared to follow my instructions perhaps you'd rather speak to one of them?" I would smile and smile while I said this, trying to look as innocent as possible. And it always ended the argument...I never once had to call a trooper to intervene...the mere threat was sufficient. Rhea Tannenbaum Exhibits Coordinator Gumbo Limbo Nature Center Boca Raton, FL [log in to unmask] ____ RheaT