The following are available on our WWW site:

a. An international bibliography on visitor studies, evaluation, performance
measurement and market research (available with introductions in English,
French and German) by Friedrich Waidacher, Jan Sas and the other guy (we're
like the "Three Tenors".)

Go to:

www.civilization.ca/cwm/cwmeng/cwmeng.html

Scroll down to the bottom of the table of contents and select the language of
your choice.


b. An annotated list of evaluations/visitor studies conducted to date by CMC
and CWM. This can be found at:

www.civilization.ca/cmc/cmceng/eval2eng.html

The list is a bit dated, as at least four or five studies have been conducted
since it was last updated, with more planned for the remainder of 1997. Copies
of most of the studies are available from [log in to unmask]

Harry Needham
Director, Programmes & Operations
Canadian War Museum