Additional items that might be considered are: (1) How does this provide accessibility for the disabled? A phone system works wonderfully for many people, however the deaf and mute require special technology (TTY, etc.). (2) Ensuring people have the phone number! One solution is to have cards with the number available. One might use a business-style card for this purpose- it could even be used as a marketing tool. (3) Determining how you might use the data collected. As mentioned, it might be an "instant trouble resolution line." A better implementation might be on a trial basis relating to one particular exhibition. (4) Transcribing the data may be time consuming. This doesn't make it impossible, however! Just some thoughts! -Steve Eichner [log in to unmask] ______________________________ Reply Separator _________________________________ Diane Peterson writes: I seek advice about a museum phone line to record callers' complaints and compliments on museum operations. I am researching the advisability of proposing a comment line as an evaluation tool at The Science Museum of Minnesota. Providing a call-in number to visitors so they can quickly, conveniently, and annonymously leave a recorded message commenting about the museum seems, at first thought, a good data-gathering mechanism. Could this be an efficient way to get visitor reactions to what works well and what does not?