I missed the first post to this thread, I'm afraid. Buckinghamshire County Museum staff conduced focus-group interviews during its 'closed' period (late 80s/early 90s). From this, the staff learnt that what non-visitors wanted, and what visitors wanted. I joined the staff after this period, but what my job-share partner, and her colleagues had found out drove the process of re-displaying the collections. Best wishes, -- Pat Reynolds [log in to unmask] Keeper of Social History, Buckinghamshire County Museum "It might look a bit messy now, but just you come back in 500 years time" (T. Prattchet)