Friedrich Waidacher (Graz), Jan Sas (Amsterdam) and I (Ottawa) are pleased to announce that our combined bibliography on Visitor Studies, Evaluation, Market Research and Performance Measurement related to heritage institutions can now be downloaded from the WWW site of the Canadian War Museum. The bibliography includes some fifty single-spaced pages of citations (I have not bothered to count, but estimate that there are 800+ as of 1 April 97 (NOT an April Fool joke!)) collected over the past several years by the three of us, independently of each other. We thought it would be useful to combine these and make the results available to our colleagues everywhere. Most of the citations are of publications in English but there are large numbers, as well, in German and Dutch, with a limited number in French and a few in other languages. They are NOT annotated. You will also find a variety of citation styles present. It is our hope that colleagues everywhere will contribute additions to the list - in any language - to me and I will do updates regularly. You can download the file (it's a big one!) in any of the following formats: Wordperfect V5.1/5.2 Microsoft Word V2.0 DOS (ASCII) Hopefully, this will allow most users to access the material. In future, visitors to the CWM website (http://www.cmcc.muse.digital.ca/) will find a button pointing them to the bibliography, with introductions and instructions available in English, French and German. For the next few days (or in the future, for that matter!), you will have to go DIRECTLY to the introduction at: http://www.cmcc.mue.digital.ca/cwm/biblio/bievaeng.html WE ENCOURAGE OTHER MUSEUMS, PROFESSIONAL ASSOCIATIONS, INSTITUTIONS, ETC. TO PROVIDE LINKS TO THE BIBLIOGRAPHY, WHERE THIS SEEMS APPROPRIATE. PLEASE REMEMBER THAT MUSEUM_L HAS LESS THAN 1500 SUBSCRIBERS AT THE PRESENT AND WE WOULD LIKE TO MAKE THE MATERIAL AS WIDELY AVAILABLE AS POSSIBLE. Fritz, Jan and I welcome your comments. We hope you find the material useful. Harry Needham Director, Programmes & Operations Canadian War Museum