This is an ongoing topic of interest to many people. Rather than replying directly off list, it seems we could all benefit from the discussion being *on* list. Susan M. Ward Heritage Communications [log in to unmask] 615-661-6336 Lori Shortreed wrote: <<1. what is currently being done by museums, particularly small museums and those in rural communities, to ensure physical and intellectual access by disabled visitors? (the visually impaired, mobiity and agility impaired, deaf and hard of hearing, older adults with multiple sensory impairments, and the mentally challenged). 2. what care is taken to develop universal access (i.e. to design physical structures and displays that will be universally accessible rather than taking steps to accommodate "special" needs? Please feel free to reply directly to this address. >>