On Wed, 6 Sep 1995 [log in to unmask] wrote: > Could you send me, please, more information about what is ISO 9000? > In Portugal we are just beagining to discust question about standards and i > would apreciate any information that you could send me about If you have access to the World Wide Web, there is quite a bit of info on this subject. The basic premise is: Say what you do -- document all of your internal standards and procedures Do what you say -- follow these procedures Resolve the differences -- if you are not doing what you said, determine what you should be doing and either rewrite your documentation or change how you do things to conform. Susan Wageman Grants Coordinator [log in to unmask] The Tech Museum of Innovation (408) 279-7178 145 West San Carlos Street fax (408) 279-7149 San Jose, CA 95113 http://www.thetech.org