Could you send me, please, more information about what is ISO 9000? In Portugal we are just beagining to discust question about standards and i would apreciate any information that you could send me about Best regards Mario Brito Museu Diogo Sousa Av. Central, 32 4700 Braga Portugal tel 351 53 73706 fax 351 53 612366 e-mail [log in to unmask] <---- Begin Included Message ----> From: [log in to unmask] Subject: ISO 9000 To: [log in to unmask] Dear Museum-L'ers, Our Museum is planning to incorporate ISO 9000 quality assurance standards into its day to day operations. We shall seek registration of this standard once the process is complete. I would be very interested to hear from anyone who has introduced this system into their management structure. Has it been a successful implementation? What are the pitfalls? Frank opinions welcomed ! I understand that ISO 9000 goes by other names in other parts of the world - BS5750, EN29000 Roger Smith Director Waikato Museum of Art and History Te Whare Taonga o Waikato [log in to unmask] <---- End Included Message ---->