I suggest that you contact Danny Romero, Chief of Security at the NM Museum of Natural History (505-841-8837). While I was director during the past 4 years there, we grappled with the same issues. Guards did received some docent training and one of their roles is to helpg visitors in addition to the hosts who also welcome visitors. We debated whether or not to stay with uniforms and decided to keep the uniformed look so that visitors would know who to go to who "is in authority". Give Danny a call and good luck! Kit Matthew former director, NM Museum of Natural History and Science Board of Directors, Albuquerque Children's Museum