One study you might find interesting (it even comes with a video!) is: "Insights: Museums Visitors Attitudes Expectations -- A Focus Group Experiment" (Los Angeles, CA : The J. Paul Getty Trust, The Getty Center for Education in the Arts, 1991). The best part is that it is free. I ordered mine from: The Getty Center for Education in the Arts 1875 Century Park East, Suite 2300 Los Angeles, CA 90067 It covers some very important issues and the interviews with visitors I found very informative. I hope this helps. With every good wish, ********************************************************************** Steven R. Smith Art Collection Tel: (617)495-3150 Harvard Law School FAX: (617)495-4449 Cambridge, MA 02138 E-mail: [log in to unmask] **********************************************************************