We are trying to calculate the approximate cost of serving a member for one year. Does anyone know what the industry norms are for what is included in the cost of servicing a member? Would we count cost of membership cards, decals, etc., etc.? How would we account for free admission, program discounts, merch discounts, etc.? Thank You, Sarah Monnat _________________________________________________________________ Get 10MB of e-mail storage! Sign up for Hotmail Extra Storage. http://join.msn.com/?PAGE=features/es ========================================================= Important Subscriber Information: The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] . The body of the message should read "help" (without the quotes). If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes).