My museum will be renewing its contract with a security company. Several staff members have wanted to consider employing non-uniformed "hosts" in combination with uniformed officers in order to create a less institutional-appearing environment. We receive comments from visitors on a regular basis that include complaints about being "followed around by guards." While we would never want to compromise the security of our museum, we are open to evaluating ways in which we can reconfigure the security presence and use alternative systems to create a more welcoming environment in the galleries. I would appreciate feedback from colleagues whose museums have incorporated non-uniformed employees in a security role, with and without success. With many thanks - Marjorie Searl Memorial Art Gallery, University of Rochester [log in to unmask] ========================================================= Important Subscriber Information: The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] . The body of the message should read "help" (without the quotes). If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes).