Am I correst in thinking that your museum is considered small? If that is the case then turning awat a non-paying tour bus away at 4:30 p.m. is not a loss. Explain nicely, that the last tour is at 4p.m. and that they are welcome to return the following day. That coming in this late deprives them of the chance to take their time and fully enjoy the museum and the collection. Also, the staff would not be available to answer questions or to provide them with a quality experience because this is the time that they are busy shutting down the museum for the day. Smile and say I sorry we cannot accommodate you at this time. Suggest that they call a head and arrange for a scheduled tour especially for their group and you would be delighted to give them a personal tour. I know admissions are about numbers, but you and your staff need to really consider the quality of the experience of the visitor. And, if this is just a rest room stop; you, your staff and the museum is being abused. Ellie ========================================================= Important Subscriber Information: The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] . The body of the message should read "help" (without the quotes). If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes).