I know that these terms are not always viewed favorably in the non-commercial sector but our Museum is again using these terms in both its Business Plans and associated documents.

I am trying to set up one of my staff to do some ground level research on the topic particularly in relation to Visitor Services, Education and Public Programmes.

Any suggestions or advice would be most welcome
Peter Millward
Group Manager, Education & Visitor Programs
Melbourne Museum
AUSTRALIA
ph  0061 3 9651 8162
fax 0061 3 9651 6378
email  [log in to unmask]
www.mov.vic.gov.au