> I know that these terms are not always viewed favorably in the > non-commercial sector but our Museum is again using these terms in both > its Business Plans and associated documents. > I am trying to set up one of my staff to do some ground level research on > the topic particularly in relation to Visitor Services, Education and > Public Programmes. Any suggestions or advice would be most welcome Peter Millward Group Manager, Education & Visitor Programs Melbourne Museum AUSTRALIA ph 0061 3 9651 8162 fax 0061 3 9651 6378 email [log in to unmask] www.mov.vic.gov.au