> I know that these terms are not always viewed favorably in the
> non-commercial sector but our Museum is again using these terms in both
> its Business Plans and associated documents.
> I am trying to set up one of my staff to do some ground level research on
> the topic particularly in relation to Visitor Services, Education and
> Public Programmes.
Any suggestions or advice would be most welcome
Peter Millward
Group Manager, Education & Visitor Programs
Melbourne Museum
AUSTRALIA
ph  0061 3 9651 8162
fax 0061 3 9651 6378
email  [log in to unmask]
www.mov.vic.gov.au