THE TECH MUSEUM OF INNOVATION
FULL-TIME POSITION AVAILABLE
VISITOR EXPERIENCE MANAGER


The mission of The Tech Museum of Innovation is to serve as an educational
resource that engages people of all ages and backgrounds in exploring and
experiencing technologies affecting their lives, and to inspire young
people to become innovators in developing technologies of the future.

The Visitor Experience Manager oversees and coordinates the exhibit and
floor program experiences in the museum.  This creative, people-oriented
individual will work with Volunteer Services, Exhibit Engineering, Public
Programs and Education staff to ensure that our visitors enjoy and learn
more about science and technology through engaging, educational
experiences.

RESPONSIBILITIES:
* Implement and manage floor programs and demonstrations with the
assistance of volunteers and other staff.
* Create and develop informal and formal visitor programs in science and
technology with Education and Public Programs staff.
* Train and support volunteers in their work with visitors.
* Develop long-term training plan with the Volunteer Services Manager.
* Work with Engineering staff to assure that all exhibits, sound, signage
and lighting support the  visitor experience.
* Work with Exhibits, Engineering and other departments to test and assess
new exhibits.
* Keep up to date about The Tech's education and public programs,
membership, special events and related visitor information.  Work with
other staff to maintain attractive, accessible brochures and other
materials.
* Coordinate regular training and drills for staff and volunteers for the
Injury and Illness Prevention Program of The Tech Museum.  The Visitor
Experience Manager is the designated Incident Commander for emergencies and
coordinates the evacuation of the museum.
* Assist with evaluations of the visitor experience and work with staff to
use the feedback to inform program and exhibit development and to improve
customer service.
* Responsibilities include working one day each weekend based on a five day
work week.

REQUIREMENTS:
* Degree in science, education or related field and/or equivalent
experience in a museum, making public presentations and/or working with
volunteers.
* Experience with training or educating adults and/or children.
* High interest in science and technology and passion for life-long
learning and working with people.
* Commitment to The Tech's mission.
* Ability to set priorities and work on projects simultaneously.
* Energetic, dynamic and creative individual who welcomes challenges with a
willingness to problem solve.
* Excellent public speaking, communications and presentation skills.
* Fluency in a second language is valued.
* Willingness to work on weekends and holidays.

APPLICATION PROCEDURE:
The Tech offers excellent benefits including paid health, dental, vision
and life insurance.  Please send cover letter and resume with salary
history to The Tech Museum of Innovation, 145 W. San Carlos Street, San
Jose, CA  95113, Attn: Human Resources.  Or, e-mail ASCII text file resume
to [log in to unmask] (do not send attachments.)  FAX:  (408) 279-7149.  No
phone calls please.  The Tech Museum of Innovation is an Equal Opportunity
Employer with a strong commitment to diversity.  (http://www.thetech.org)
09/22/97

Xuan T. Nguyen
Manager of Human Resources & MIS
The Tech Museum of Innovation
145 W. San Carlos Street
San Jose, CA  95113
www.thetech.org