Friedrich Waidacher (Graz), Jan Sas (Amsterdam) and I (Ottawa) are pleased to
announce that our combined bibliography on Visitor Studies, Evaluation, Market
Research and Performance Measurement related to heritage institutions can now
be downloaded from the WWW site of the Canadian War Museum.

The bibliography includes some fifty single-spaced pages of citations (I have
not bothered to count, but estimate that there are 800+ as of 1 April 97 (NOT
an April Fool joke!)) collected over the past several years by the three of us,
independently of each other. We thought it would be useful to combine these and
make the results available to our colleagues everywhere.

Most of the citations are of publications in English but there are large
numbers, as well, in German and Dutch, with a limited number in French and a
few in other languages. They are NOT annotated. You will also find a variety of
citation styles present. It is our hope that colleagues everywhere will
contribute additions to the list - in any language - to me and I will do
updates regularly.

You can download the file (it's a big one!) in any of the following formats:

Wordperfect V5.1/5.2
Microsoft Word V2.0
DOS (ASCII)

Hopefully, this will allow most users to access the material.

In future, visitors to the CWM website (http://www.cmcc.muse.digital.ca/) will
find a button pointing them to the bibliography, with introductions and
instructions available in English, French and German.

For the next few days (or in the future, for that matter!), you will have to go
DIRECTLY to the introduction at:
http://www.cmcc.mue.digital.ca/cwm/biblio/bievaeng.html

WE ENCOURAGE OTHER MUSEUMS, PROFESSIONAL ASSOCIATIONS, INSTITUTIONS, ETC. TO
PROVIDE LINKS TO THE BIBLIOGRAPHY, WHERE THIS SEEMS APPROPRIATE. PLEASE
REMEMBER THAT MUSEUM_L HAS LESS THAN 1500 SUBSCRIBERS AT THE PRESENT AND WE
WOULD LIKE TO MAKE THE MATERIAL AS WIDELY AVAILABLE AS POSSIBLE.

Fritz, Jan and I welcome your comments. We hope you find the material useful.

Harry Needham
Director, Programmes & Operations
Canadian War Museum