I am currently writing an MA dissertation on what museums can learn from
commercial visitor attractions, especially in terms of their differing
structure and organisation, and their attitudes to finance and marketing
including customer care.  If you have any thoughts, views or contacts
then please contact me through my colleague's email address.

David Judd,
CUE Volunteer Coordinator and Education Officer
Horniman Museum and Library, London
Anne James, Assistant Librarian
The Horniman Museum & Library
100 London Road, London SE23 3PQ
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