Thought I posted the original question, I maintain that our
visitors/tourist are actually our "guest" and "customers".
They are coming to see us and expect to see a quality and
professional musuem.  They purchase through donation/admission
fees "admittance" to the museum, that would make them a
customer.  They make purchases from the store.  They are
customers and guest who are visiting our museum.

However, through marketing we are hitting "tourist markets"
seeking "tourist" to seek out our museum.  And we are asking
our community to "visit" the museum.  But, once on the museum
grounds, each we treat as customers and guest. We go out of
our way to make our guest at home. We strive to satisfy our
customers with surveys to get their opinions, and thank them
hoping they will return (or at least spread that good customer
service they had at the museum to their friends and families).

john
>
>I have just received a position description for a job in a regional
>art gallery which stresses  'quality customer service' as one of the key
>selection criteria. In fact the first point under each of the headings,
>'Position Objectives',  'Key Responsibility Areas', 'Qualifications
>and Experience' and 'Personal Attributes' relates to the delivery of
>excellent customer service to both 'internal and external customers'.
>
>I would be interested to know how many of you consider your visitors
>'customers' and whether you think the perceived ability to deliver 'quality
>customer service' should take priority over qualifications and experience in a
>museum environment?
>
>Heather
>==========================================================
>HEATHER MAY
>Library Assistant (Collections).  Visual Arts Library
>Monash University. Clayton. 3168. Australia
>Tel : 61 3 9905 4219               Fax : 61 3 9905 4209
>Email: [log in to unmask]
>http://www.monash.edu.au/visarts/dept/hm.html
>===========================================================
>


John Martinson
[log in to unmask]
755 Myra Road
Walla Walla, WA  99362
(509) 525-7793 (W)