It was so good to see an answer that was offering good, thoughtful
information about reasonable adaptations to ADA. Your suggestion that
we ask handicapped people what they need is one of those really
obvious steps that many of us are prone to walking right past.

The gardener who observed a person who could not bend enough to smell
the flowers and who gave the two of you a note allowing modest "picking
rights" shows the kind of thoughtful response that is more at the heart
of accommodation than translating an entire archives into Braille.