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Museum discussion list <[log in to unmask]>
Subject:
Re: Is it a visitor or a tourist?
From:
"Jose A. Ortiz" <[log in to unmask]>
Date:
Thu, 10 Oct 1996 23:41:05 -0400
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Museum discussion list <[log in to unmask]>
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This might be overkill....but
There are surveys that show when a person has a negative service
experience, they share it with 5 other people.  When they have a positive
service experience they share it with 1 other person
so. . . . call them what you wish, but treat them right

Jose Ortiz

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