I'm conducting a survery to isolate the variables that affect turnover rates
among floor staff including: tour guides, ticket agents, customer service
reps, docents. If you have any information on the following within your
organization please respond off-list to [log in to unmask]
1.) Have you conducted in-house surveys regarding turnover rates for
comparable positions?
2.) Do you have any statistics on the following: age, travel time to work,
education, employment status (seasonal, full-time, part-time, etc.), gender,
length of service?
3.) How would the staff describe your organization's management style? (How
do they interact with management? What level of empowerment/autonomy do they
have?)
4.) Do you conduct exit interviews? If so, why do people leave your
institution?
5.) Do you have any information on customer service/satisfaction and its
relation to employee satisfaction?
Any other ideas, comments, etc. Please call Reg Kemp at (312) 684-1414 x2112
or email Kathy Bober at [log in to unmask]
Thanks,
Kathy Bober
Human Resources
Museum of Science and Industry, Chicago, IL
(312) 684-1414 x2352 [log in to unmask]
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