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From: [log in to unmask]
Subject: ISO 9000
To: [log in to unmask]

Dear Museum-L'ers,

Our Museum is planning to incorporate ISO 9000 quality assurance standards
into its day to day operations. We shall seek registration of this standard
once the process is complete.  I would be very interested to hear from anyone
who has introduced this system into their management structure. Has it been a
successful implementation?  What are the pitfalls? Frank opinions welcomed !
I understand that ISO 9000 goes by other names in other parts of the world -
BS5750,  EN29000

Roger Smith
Director
Waikato Museum of Art and History
Te Whare Taonga o Waikato
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