I too am helping our docents implement evaluation processes. One tool which
I feel strongly about is video; a docent can videotape her/himself and
review the tape alone or with the assistance of another docent or staff
person. It's amazing what we learn about our public presentation skills when
watching ourselves on tape...!

Laura Aaron
Curator of Education
University of Oregon Museum of Art
[log in to unmask]
(503) 346-0966