Despite numerous assertions in writing that a 2-day outdoor art fair I
helped manage was a "rain or shine" event, once we had to shut down the
fair to the public for the 2nd day because of heavy rain, extreme mud
and high water which had the potential for public harm.  (the first day
the fair went on as planned despite a little rain; the big rain came
overnight)  We had to deal with the issue of refund requests from both
artists and advance-ticketed visitors.  We did not issue refunds to the
artists, because they got one selling day out of the weekend, but if the
ticketed visitor complained strenuously we did issue them a refund.  We
lost a lot of artists who didn't apply back the next year, so that's a
potential repercussion to consider if you don't offer refunds.

Julia Muney Moore
Public Art Administrator
Blackburn Architects, Indianapolis, IN
(317) 875-5500 x230
 
-----Original Message-----
From: Museum discussion list [mailto:[log in to unmask]] On
Behalf Of Linda McAllister
Sent: Wednesday, September 27, 2006 2:14 PM
To: [log in to unmask]
Subject: Re: [MUSEUM-L] Refund on Fundraiser?

I've had a similar situation come up in the past.  I usually point out
that the registration fee helps support the cause and is greatly needed
-- if he/she will allow us to keep the, we'd appreciate it.  We've
already incurred expenses for this event, paid for your meal, etc. etc.
If he still holds firm, give him a refund.

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