Readers may be interested in an article in September's FIRST MONDAY
that reports on a study of 36 museum websites, used to build a
conceptual framework to analyze the "usability flaws" of museum sites.
The study used results from 119 scenario-based evaluations and comes up
with 15 insights that the authors characterize as "dimensions" (eg "too
much content and too many choices may lead users to focus on only one
area at the expense of others") grouped under five "characteristics"
(e.g. "Museum Web sites have large amounts of rich content").

See Paul M. Marty & Michael Twidale, "Lost in Gallery Space: A
Conceptual Framework for analyzing the Usability Flaws of Museum
Websites," FIRST MONDAY, September 6, 2004
<http://firstmonday.org/issues/issue9_9/marty/>

David Green
___________
David Green, Ph.D.
Knowledge Culture
http://www.knowledgeculture.com
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