I am trying to recall a bit of eval info and thought maybe one of you could
steer me in the right direction. Back when Visitor Studies Association was
in Chicago,(about 5-6 years ago) one of the presenters talked about the
relationship between visitor satisfaction and learning, and presented a tool
for measuring visitor satisfaction.

1. Does this ring a bell to any of you? Do you know who the presenter was
and how if he has any info available on the web?

2. Are there other folks who have documented links between visitor
satisfaction and learning that you recommend I look at?

3. I am also particularly interested in research on the importance of role
of visitor comfort and how it is defined, measured, and planned
    for. Any opinions or resources from your own experience would be
appreciated.

Any thoughts you have that can send me in the right direction would be
appreciated.

Thanks,
Dave

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