The Asian Art Museum is seeking an experienced, customer/visitor service

professional to plan, organize, implement, and manage a coordinated,

museum-wide visitor services program.  The museum’s spectacular new

facility, located in San Francisco’s Civic Center, showcases a

world-renowned collection, and provides a dynamic schedule of exhibitions

and programs to local, national, and international audiences. The incumbent

will interact with all operational and programming areas of the museum to

build and maintain a commitment to consistent excellent customer service.



Reporting to the Chief Operating Officer, the incumbent will oversee

successful floor operations through the management and supervision of front

line staff, volunteers, and functions including admissions, coat check

services, visitor information, and group sales.   Continuously seeking ways

to improve service to visitors, he/she will insure the establishment and

administration of policies and procedures which support service standards,

and enhance visitor flow, access, and satisfaction.



The Visitor Services Manager will be responsible for maintaining and

increasing overall visitor satisfaction ratings, focusing specifically on

enhancing the satisfaction ratings in areas of workforce helpfulness and

the quality of visitor amenities and services.



The ideal candidate will possess extraordinary energy, drive, and vision.

Experience with arts and/or leisure audiences is desirable.



Minimum Qualifications



·     Bachelor’s Degree in Business Administration, Public Relations,

Communications, or related field.

·     Five (5) years of customer service experience including three (3)

years at managerial level; or an equivalent combination of education,

training and experience.

·     Extensive knowledge of visitor service principles, practices, and

procedures in a large, high-profile institution; knowledge of arts and/or

leisure audiences preferred.

·     Solid computer skills; knowledge of ticketing point-of-sales and

membership systems desirable.

·     Excellent oral, written, and presentation skills; strong follow

through; high level organizational, analytical, problem solving, and

conflict resolution skills.

·     Ability to develop and implement effective initiatives and strategies

to ensure consistent excellent customer service in all areas of the public

museum.

·     Ability to understand and effectively articulate the museum’s

mission, activities, services, and programs; interpret museum policy and

procedure for the visitor; operate effectively in situations where no

established systems are in place or clear policies defined.

·     Ability to: train, direct, supervise, and motivate staff and

volunteers; facilitate effective cross-functional teamwork; develop and

administer budgets.

·     Ability to: establish and maintain effective working relationships

with staff, volunteers, and members of the public; exercise tact and

diplomacy at all times; demonstrate an understanding of protocol and

sensitivity to cultural diversity issues.

·     Ability to: work in fast-paced environment; adhere to deadlines;

demonstrate flexibility in meeting shifting demands and priorities.

Action-and results-oriented.

·     Ability to work on weekends, holidays, and some evenings.



Compensation



Excellent compensation and benefits package.



Application Procedure



Apply online at www.asianart.org or



Send a letter of interest and resume as soon as possible to:



HUMAN RESOURCES

Asian Art Museum

200 Larkin Street

San Francisco, CA 94102

FAX: 415.861.2359





±The Asian Art Museum, a premier San Francisco institution, is one of the

largest museums in the Western world devoted exclusively to Asian art. The

museum’s magnificent and priceless collection of more than 14,000 objects,

including paintings, sculpture, ceramics, bronzes, jades and textiles,

exemplifies the artistic accomplishments of countries and cultures

throughout Asia.  The museum has relocated to an historic Civic Center

building which has undergone a $179 million dollar renovation to become the

Asian Art Museum’s new home. The museum opened to the public in March

2003.±



The Asian Art Museum is proud to be an Equal Opportunity Employer.